People and society

Eltel’s goal is to be the most attractive employer in the industry. A clear focus on leadership, talent management, employee development and business ethics are essential parts of our strategy. We contribute to sustainable development and social welfare by ensuring that communication and power networks function as they should.

Our employees are our greatest asset and our clear focus on leadership, talent management, employee development and engagement are essential parts of our strategy. This helps us to attract and retain the right people and ultimately improve our customer satisfaction. Based on the input received from our employees, local dialogue and action plans are implemented in order to make improvements for the future. On a Group level, the results of the employee engagement surveys provide input for business planning, business reviews and high-level decision-making.

Clear roles, responsibilities and expectations

At Eltel, managers have a great responsibility for the people in their team. In order to support our managers in their leadership role, we have developed and implemented a leadership framework with clearly defined roles, responsibilities and expectations.

All employees have regular performance and development dialogues with their managers. This helps us to stay focused on our strategy and to identify learning needs, development opportunities and potential workplace improvements more accurately.

The participation rate in the employee engagement survey in 2022 was 75%. The score rate was 1–5, with 5 being the best score. The highest engagement drivers were ‘Relationship with Colleagues’ 4.0, ‘Health and Safety’ 4.0 and ‘Meaningfulness and Participation’ 4.0. The positive developments in these areas confirm that we are on track towards achieving our strategic goal of engaged employees, as well as our focus on health and safety.

Achievements in 2022

Eltel recruited 945 new employees in 2022.

Focus on attracting, recruiting and retaining employees by promoting engagement and development opportunities.

Societal engagement

Eltel contributes to various local and international organisations to support people in need. We do not participate in the political process through direct donatations to political groups.

People and society risks

One of Eltel’s most significant risks related to people and society is not being able to attract, recruit and retain the right employees. Failure to meet our recruitment needs for people with the right skills and experience would seriously impact our business.