Stakeholder dialogue guides our approach
We regularly engage with a variety of stakeholders at different levels across the Group. Stakeholder dialogue on the relevant topics is used to shape our strategic decision-making and Eltel’s Sustainability Plan. By meeting stakeholder expectations, we remain relevant as a partner, employer and investment opportunity.
Stakeholder group |
Channels of dialogue |
Key topics raised 2023 |
Employees |
Ongoing employee dialogue, town hall meetings, internal channels (intranet, newsletters, e-mail, etc), employee engagement survey, workshops | Safety and work environment, remuneration and benefits, training, daily performance management, leadership, Code of Conduct, skills development |
Customers |
Continuous customer dialogue, delivery monitoring, customer surveys, market surveys, workshops | Quality, specific customer requirements, collaboration/partnerships, science-based targets, safety and work environment, innovation |
Shareholders |
Annual General Meeting, quarterly earnings calls, investor dialogue, press releases | Business performance including short and long-term implications |
Suppliers |
Continual supplier dialogue, local supplier meetings, audits, delivery monitoring | Pricing and terms, ethics and values, environment, safety and work environment, waste management, climate target setting |
Trade unions |
Meetings, negotiations | Labour law issues, remuneration, work environment, health and safety |
Authorities |
Structured monitoring, specialist network | GDPR, sustainability (reporting requirements), EU taxonomy, general compliance with laws, ordinances and regulations |
Industry and stakeholder organisations, specialist networks |
Membership, participation on the board, conferences, training, network meetings | Digitalisation, electrification, sustainability, workplace safety |
Society |
Sustainability reporting, information and contacts on website and in social media | Ethics and values, environment, COVID-19 information |