Stakeholder dialogue guides our approach
We regularly engage with a variety of stakeholders at different levels across Eltel. Stakeholder dialogue on the relevant topics is used to shape our strategic decision making and Eltel’s Sustainability Plan. By meeting stakeholder expectations, we remain relevant as a partner, employer and investment opportunity.
Stakeholder group |
Channels of dialogue |
Key topics raised 2022 |
Employees |
Ongoing employee dialogue, town hall meetings, internal channels (intranet, newsletters, e-mail, etc), employee engagement survey, workshops | Safety and work environment, remuneration and benefits, training, daily performance management, leadership, Code of Conduct, skills development |
Customers |
Continuous customer dialogue, delivery monitoring, customer surveys, market surveys, workshops | Quality, specific customer requirements, collaboration/partnerships, science-based targets, safety and work environment, innovation |
Shareholders |
Annual General Meeting, quarterly earnings calls, investor dialogue, press releases | Business performance including short and long-term implications |
Suppliers |
Continual supplier dialogue, local supplier meetings, audits, delivery monitoring | Pricing and terms, ethics and values, environment, safety and work environment, waste management, climate target setting |
Trade unions |
Meetings, negotiations | Labour law issues, remuneration, work environment, health and safety |
Authorities |
Structured monitoring, specialist network | GDPR, sustainability (reporting requirements), EU taxonomy, general compliance with laws, ordinances and regulations |
Industry and stakeholder organisations, specialist networks |
Membership, participation on the board, conferences, training, network meetings | Digitalisation, electrification, sustainability, workplace safety |
Society |
Sustainability reporting, information and contacts on website and in social media | Ethics and values, environment, COVID-19 information |