Business ethics

Eltel is a signatory to the United Nations Global Compact and its ten principles on human rights, labour rights, environment and anti-corruption, which are incorporated into our internal policies. Working with business ethics involves, as a minimum, complying with all applicable laws and regulations, as well as Eltel’s internal policies and agreements with shareholders, customers and subcontractors.

As part of our overall strategy and the improvement of our operations, a taskforce was established to further improve how customer contracts are implemented and executed. This includes team sessions to ensure a common understanding of the terms of agreements and applicable laws and regulations, in order to fully deliver on our customer promises.

As a people company, maintaining an awareness and understanding of our governing policies is critical to ensuring business compliance. Mandatory business ethics training for employees was implemented in 2019, presenting the fundamentals of our Code of Conduct and other governing policies, including business ethics, whistleblowing, anti-corruption, risk assessment and data protection.

Whistleblowing procedure

Eltel’s whistleblowing procedure enables employees, partners and customers to report any suspected breach of our Code of Conduct or other policies. Any issue can be reported anonymously via email or phone for the attention of Eltel’s General Counsel and, ultimately, the Audit Committee. All issues are investigated on a confidential basis and the results are reported back to the whistleblower.

Business ethics risks

Eltel operates in a competitive industry with low barriers to entry and low margins, which increase the risk of corruption, breaches and conflicts of interest. Good ethical behaviour in our operations is promoted by responsible and sustainable business practices.